We ask that first time buyers purchase an order of at least $1500 or more, unless purchasing acrylic which the minimum order is then $500. Feel free to contact us by email: firstname.lastname@example.org if you have any questions or concerns.
There is no minimum purchase amount for reorders. There are quantity minimums on certain items typically based on packaging. These will be evident when on the item's page under "Order Requirements".
Trade Show Orders
Orders placed at Trade Shows require no minimum dollar amount, only a quantity minimum per product (see above). Trade Show Specials are often available for orders placed at the show, so we encourage all of our customers to take a look at our Trade Show Schedule and come visit us when we are in your city!
All Accounts must be prepaid by Credit Card (Visa, MasterCard, Discover and American Express), Business or Personal Checks, Money Order, Wire Transfer, or Cash. All payments will be entered the day that the order is shipped and NOT when you enter your information, either at the show or during the checkout process online. Net-30 Terms are only available for established accounts and businesses, subject to credit approval and references. Sorry, but we do not give terms to first-time buyers and we do not accept C.O.D. (cash on delivery). This is non-negotiable.
*If you are an established account with Terms and you pay via check, please mail all payments to: 134 Iron Hill Road, New Britain, PA 18901.
All Prices are Wholesale Dealer’s Cost and may change without notice. We will do our best to keep our costs fair and competitive.
All prices are FOB Pipersville, PA. All Freight charges are the responsibility of the customer and will be added to the invoice.
Ground orders are often shipped using UPS or FedEx. We do our very best to get ground orders out within 48 hours or less.
For LTL (pallet) Shipments, we will ship with a freight carrier of our choice that offers the best value. We have various accounts with several freight companies in order to best serve the needs and budgets of you, our customer. We do NOT make any profit on shipping. We aim for the most cost effective shipping methods possible for you. We encourage you to use your own shipping company if you have one that you enjoy.
All shipping charges are calculated as commercial address shipments. Please let us know when placing your order if the shipping address is residential, inside delivery, or if you will require a lift gate. It is the customer’s responsibility to pay any and all extra shipping charges accrued as a result of an additional service that was not communicated before the order is shipped.
Normal shipping takes 2 to 3 weeks, sometimes longer during peak seasons.
*If you are interested in direct orders of large quantities, please contact email@example.com.
We will ship backorders ASAP without contacting the buyer (unless instructed otherwise). However, backordered items may be cancelled if the item(s) are over 90 days from original ship date. Backorders of less than $35.00 will not be shipped, unless requested by customer to do so.
Drop Ship Program
With the rise in online business, we have decided to create a drop ship program in order to make things easier for our wholesale customers. If you are unfamiliar with drop shipping, it is the process where the retailer (you) does not purchase or stock merchandise and instead transfers all orders from their customers directly to the manufacturer(Zaer LTD), who in return ships the merchandise directly to the customer. You can choose to provide us with a packing slip/invoice for your customers or we can simply send it "blind" - meaning no business names or prices will be indicated on the paperwork included with the order.
We can use our freight accounts, or you can choose to supply your own freight carrier. If using our accounts, please add approximately 20-40% to account for shipping. We do not dictate the shipping costs and do not charge handling fees, but we will alert you if the cost of shipping surpasses 30%. We are located in Pennsylvania, so shipping to the West Coast will be more expensive, along with heavy or over-sized items (such as furniture). Please account for weight, size, and distance when pricing your products.
If you are interested in drop shipping with us, please take a look at our Drop Ship Guidelines (this document can be obtained on our website or you can request them via email). Drop Ship fees apply to those customers who are exclusively doing business through drop ship. Please contact Rachael Jones at firstname.lastname@example.org for further questions or concerns regarding drop shipping. We can provide you with a price list and all product images, descriptions, and dimensions can be downloaded directly from our website. Along with our guidelines, we require all drop shippers to adhere to our MAP Pricing...
Minimum Advertised Price (MAP) Policy
In order to protect our brand and the integrity of our products – as well as our buyers and their businesses – we have elected to implement a Minimum Advertised Price (MAP) on all our products.
MAP pricing is the practice whereby a manufacturer (us) and its distributors (you) agree that the distributors will advertise the manufacturer's product at certain prices, at or above a price floor or at or below a price ceiling. If a reseller refuses to maintain prices, either openly or covertly, we retain the right to stop doing business with them. By not adhering to the established MAP, a reseller can have a dramatic effect of diminishing or detracting from the perceived value of the Zaer Ltd. brand and its products.
Most Zaer Ltd. International products come with a 30-Day Warranty that begins once the item has been delivered. If an issue occurs within that 30-day period, the consumer must contact Zaer Ltd. Customer Service - either by email at email@example.com or by phone at 215.766.2010 - in order to address the issue. Most likely a photograph will be requested in order to view and document damages. Then a Zaer representative will decide on an adequate reimbursement for the applicable item(s), whether that be via replacement, refund, credit, or discount.
No items can be returned after 30 days from the shipping date. A 20% restocking charge plus shipping fee will be added for returns without manufacturer defects or returns not in their original packaging.
*Certain products that have been discontinued, are considered overstock, and/or arrived at the warehouse with manufacturing defects do NOT come with the standard 30-Day Warranty. These products will be clearly marked as not qualifying for returns, refunds, credits, and exchanges.
We take pride in our designs. A lot of time, energy, and money goes into the creation of each design – so when we see our designs being manufactured/sold by another company, we are understandably upset. We are now requiring all vendors to sign an Intellectual Property Agreement stating that they will not sell, copy, duplicate, and/or therefore profit from Zaza Ergemlidze and Zaer Ltd. International design and merchandise. Any entity suspected of this infraction will have their account put on hold and be unable to purchase merchandise while an investigation takes place. If we deem that there is sufficient evidence that intellectual property theft has occurred, legal action will be taken.
All claims for shortage or manufacturer defects must be filed within 7 days upon receipt of shipment. It is the customer’s responsibility to verify number of cartons delivered against number of cartons on the bill of lading; please, check your shipment right away. Claims for damages must be filed immediately with the carrier. If your order is shipped through a Zaer Ltd. freight account, you must first contact Zaer Ltd. Customer Service and then we will file a claim with the corresponding freight company. However, if you are using your own freight account, then you must file the claim with your carrier. All claims must be accompanied by freight bill or bill of lading signed by delivery person clearly stating the damages or discrepancies.
We know you are very busy, and you have to manage your stores, so we will be happy to help you with your damage claims. You can call us or send a fax and we will take care of the paperwork. We request that photographs illustrating any and all damages accrued by either shipping or other means be email to firstname.lastname@example.org. Please, retain all original shipping carton(s) for inspection and allow two weeks for processing.
All returns must be pre-authorized by Zaer Ltd. International and must have an RMA (Return Materials Authorization) Number. Please call customer service at: 215-766-2010 and fax/email your invoice with your request to: 215-766-2019. Our Customer Service Rep will most likely request a photo be sent clearly displaying the damages. If damages are thought to be caused by shipping, a claim will be submitted with the freight company. If upon delivery, your packages appear to be damaged you may refuse delivery – make sure the delivery driver documents all damages and reason for refusal – this will ensure we are compensated for the damages resulted from shipping. Or shipping damages, we are unable to refund our customer until we are refunded by the shipping company. All returns must be in their original package! Nothing can be returned after 30 days from the shipping date. A 20% restocking charge plus shipping fee will be added for returns without manufacturer defects, returns without an authorization number, or returns not in their original packaging.
In the event of a returned check, there will be a $25.00 bank charge added to your balance.
All expenses to collections agencies, and legal and court cost, or other expenses incurred in collection on unpaid and/or past due invoices shall be additional charges to that parties account. All court related disputes will be filed and handled by Bucks County Court in Doylestown, PA.
Zaer Ltd. International retains title of all goods supplied until they are paid in full.
All signed invoices and issued purchase orders will qualify as a contract between the seller and the buyer under the above Sales Terms and Conditions.
Additional Vendor Forms and Agreements can be accessed Here.