Sales Terms and Policies

Minimum order

• $500.00 minimum opening order.
• Re-order no minimum.

Payment methods

• Credit cards:Visa, MasterCard, Discover and American Express or prepay by company check, money order or wire transfer.
• Net-30 days for established accounts with accumulated $5,000.00 in total past purchases, subject to credit approval.

A 4% per month late charge is imposed on all past due invoices; $25.00 will be charged for a returned checks. All unpaid invoice collection expenses are customers responsibility.

Sorry, no C.O.D.

Backorders

• Backorders of less than $35.00 will not be shipped.
• Backorders 0f $35.00 or more will be shipped automatically when merchandise becomes available.

Shipping

• Normal shipping takes 2 to 3 weeks, longer during peak seasons. We will try our best to ship asap.
• Normally we ship with UPS.
• Oversized items to save your money and time will be shipped by truck. We have an account with Unishippers to best serve your needs and budget.
• In order to reduce freight cost, orders that must be shipped by truck requires a minimum $900.00 order.

Claims/Damages

• All damage and shortage claims must be made within 7 days after receipt of merchandise.
• All claims must be accompanied by freight bill or bill of lading signed by delivery person clearly stating the damages or discrepancies.
• It is the responsibility of the customer to verify the number of cartons delivered with the number of cartons on the bill of lading.
• Please allow two weeks for processing.

Returns

• All returns must be pre-authorized by Zaer Ltd. International and be initiated within seven days after receipt of goods. Customer is responsible for the cost of shipping.
• Returns not due to shipping error will be charged 15% restocking fee plus shipping fee.