Sales Terms and Conditions
We ask that first time buyers purchase an order of at least $750 or more, however we are willing to work with buyers on a budget. Feel free to contact us by email: firstname.lastname@example.org if you have any questions or concerns.
There is no minimum purchase amount for reorders. There are quantity minimums on certain items typically based on packaging. These will be evident when on the item's page under "Order Requirements".
Trade Show Orders
Orders placed at Trade Shows require no minimum dollar amount, only a quantity minimum per product (see above). Trade Show Specials are often available for orders placed at the show, so we encourage all of our customers to take a look at our Trade Show Schedule and come visit us when we're in your city!
All Accounts must be prepaid by Credit Card (Visa, MasterCard, Discover and American Express), Business or Personal Checks, Money Order, Wire Transfer, or Cash. All payments will be entered the day that the order is shipped and NOT when you enter your information, either at the show or during the checkout process online. Net-30 Terms are only available for established accounts and businesses, subject to credit approval and references. Sorry, but we do not give terms to first-time buyers and we do not accept C.O.D. (cash on delivery). This is not negotiable.
All Prices are Wholesale Dealer’s Cost and may change without notice. We will do our best to keep our costs fair and competitive.
All prices are FOB Pipersville, PA. All Freight charges are the responsibility of the customer and will be added to the invoice.
Ground orders are often shipped using UPS or FedEx. We do our very best to get ground orders out within 48 hours or less.
For LTL(pallet) Shipments, we will ship with a freight carrier of our choice that offers the best value. We have various accounts with several freight companies in order to best serve the needs and budgets of you, our customer. We do NOT make any profit on shipping. We aim for the most cost effective shipping methods possible for you. We encourage you to use your own shipping company if you have one that you enjoy.
All shipping charges are calculated as commercial address shipments. Please let us know when placing your order if the shipping address is residential, inside delivery, or if you will require a lift gate. It is the customer’s responsibility to pay any and all extra shipping charges accrued as a result of an additional service that was not communicated before the order is shipped.
Normal shipping takes 2 to 3 weeks, sometimes longer during peak seasons.
If you are interested in direct orders of large quantities, please contact email@example.com.
We will ship backorders ASAP without contacting the buyer (unless instructed otherwise). However, backordered items may be cancelled if the item(s) are over 90 days from original ship date. Backorders of less than $35.00 will not be shipped, unless requested by customer to do so.
Drop Ship Program
With the rise in online business, we have decided to create a drop ship program in order to make things easier for our wholesale customers. If you are unfamiliar with drop shipping, it is the process where the retailer (you) does not purchase or stock merchandise and instead transfers all orders from their customers directly to the manufacturer(Zaer LTD), who in return ships the merchandise directly to the customer. You can choose to provide us with a packing slip/invoice for your customers or we can simply send it "blind" - meaning no business names or prices will be indicated on the paperwork included with the order.
If you are interested in drop shipping with us, please take a look at our Drop Ship Guidelines. Drop Ship fees apply to those customers who are exclusively doing business through drop ship. Please contact Rachael Jones at firstname.lastname@example.org for further questions or concerns regarding drop shipping. We can provide you with a price list and all product images, descriptions, and dimensions can be downloaded directly from our website.
Along with our guidelines, we require all drop shippers to adhere to our MAP Pricing...
Minimum Advertised Price (MAP) Policy
In order to protect our brand and the integrity of our products – as well as our buyers and their businesses – we have elected to implement a Minimum Advertised Price (MAP) on all our products.
MAP pricing is the practice whereby a manufacturer (us) and its distributors (you) agree that the distributors will advertise the manufacturer's product at certain prices, at or above a price floor or at or below a price ceiling. If a reseller refuses to maintain prices, either openly or covertly, we retain the right to stop doing business with them. By not adhering to the established MAP, a reseller can have a dramatic effect of diminishing or detracting from the perceived value of the Zaer Ltd. brand and its products.
You can download the Zaer Ltd. International MAP Policy here - return it signed by email at email@example.com or fax 215.766.2019.
All claims for shortage or manufacturer defects must be filed within 7 days upon receipt of shipment. It is the customer’s responsibility to verify number of cartons delivered against number of cartons on the bill of lading; please, check your shipment right away. Claims for damages must be filed immediately with the carrier. If your order is shipped through a Zaer Ltd. freight account, you must first contact Zaer Ltd. Customer Service and then we will file a claim with the corresponding freight company. However, if you are using your own freight account, then you must file the claim with your carrier. All claims must be accompanied by freight bill or bill of lading signed by delivery person clearly stating the damages or discrepancies.
We know you are very busy and you have to manage your stores, so we will be happy to help you with your damage claims. You can call us or send a fax and we will take care of the paperwork. We request that photographs illustrating any and all damages accrued by either shipping or other means be email to firstname.lastname@example.org. Please, retain all original shipping carton(s) for inspection and allow two weeks for processing.
All returns must be pre-authorized by Zaer Ltd. International and must have a RMA (Return Materials Authorization) Number. Please call customer service at: 215-766-2010, and fax your invoice with your request to: 215-766-2019. All returns must be in their original package! Nothing can be returned after 30 days from the shipping date. A 20% restocking charge plus shipping fee will be added for returns without manufacturer defects, returns without an authorization number or returns not in their original packaging.
In the event of a returned check, there will be a $25.00 bank charge added to your balance.
All expenses to collections agencies, and legal and court cost, or other expenses incurred in collection on unpaid and/or past due invoices shall be additional charges to that parties account. All court related disputes will be filed and handled by Bucks County Court in Doylestown, PA.
Zaer Ltd. International retains title of all goods supplied until they are paid in full.
All signed invoices and issued purchase orders will qualify as a contract between the seller and the buyer under the above Sales Terms and Conditions.